Reservation FAQ

1.) I am a new client, how do I get started?
Please go to the FORMS tab. You will need to download and fill out the new client paperwork., there are 3 different forms. If you are using Club Pet DIA Resort's shuttle service do not forget to send us your itinerary paperwork also.  You may submit these forms via fax or email. Make sure you let us know which facility you are interested in.  If you already have your current vaccination paperwork you may send that along also.
Club Pet Parker      -fax 303-841-4948    email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Club Pet DIA           -fax 720-324-5802       email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2.) How do I make a reservation?
You may make a reservation online, call or even stop by the resort.  Upon your request Club Pet Resorts will need a credit card on file and a deposit will be taken equal to a one night stay of the room your request. At this time we will need your pet’s current vaccination information, any itinerary of your travel, and drop off and pick up times. Please read our House Rules before making a reservation.

3.) What is your cancellation policy?
Cancellations must be 72 hours in advance or a one night deposit equal to the room rate requested will be charged to the credit card on file.

4.)  What vaccinations do you require?
For our dog friends:
Bordetella (kennel cough) administered within 6 months.
Dhlpp (distemper) administered within 1-3 years
Rabies administered within 1-3 years
For our cat friends:
Fvrcp (distemper) administered within 1-3 years
Rabies administered within 1-3 years
Felomune CVR (upper respiratory) recommended but not required

5.) Do you allow tours at your facilities?
Yes.  You may come by anytime between the hours of 6:30am and 6:30pm Monday - Sunday.  If you would like to visit outside public hours just give us a call to make an appointment.

6.) Should I bring my dog’s own food or use yours?
Club Pet Resorts feed the all natural chicken and rice Kirkland brand food at no extra cost.  If your pet is on his/her own special food we do recommend you bring it with you.  Own dry food must be prepackaged in individual feedings (Ziploc bags work great!) and wet food may remain in the can.

7.) May I bring my pet’s own belongings?
Yes. Club Pet Resorts will provide your pet with a bed, blanket and Kong toy.  If you would like to bring your own belongings Club Pet will not be responsible for lost or destroyed luggage.  Please try to limit your toys to 1 or 2 items.

8.) Will you administer medications?
Yes.  We would be happy to administer your pet’s medication as long as you bring it in the prescription bottle.  We are unable to take care of pets that have sutures, bandages, casts, open wounds or require injections.

9.) How are medical issues or emergencies handled?
If your pet requires medical attention we will immediately contact the owner.  If the pet’s own veterinarian is local and close by we will contact them and make an appointment. Emergencies will be transported to the nearest emergency clinic. Please make sure your vet and contact numbers are current.

10.) How does 24 hour service work?
Club Pet Resorts DIA is open 24 hours 7 days a week!  Public business hours are Monday     
through Sunday from 6:30AM to 6:30PM.  If you require drop off or pick up times outside public business hours just make an appointment with our front desk staff.  If you are utilizing our shuttle service to and from the airport make sure all arrangements are made prior to dropping off your pet.